Gulfin Group (“Gulfin”, “we”, “us” or “our”) operates the website gulfin.in and provides real estate advisory, property acquisition, portfolio management and development services through its divisions, Gulfin Properties and Gulfin Developers.
We take your privacy seriously. This Privacy Policy explains what personal information we collect when you visit our website or enquire about our projects, why we collect it, how we use and protect it, and the choices and rights available to you.
This policy is issued in accordance with the Information Technology Act, 2000 and the rules made thereunder, the Digital Personal Data Protection Act, 2023 (India), and applicable data protection laws in the United Arab Emirates where our UAE operations are concerned.
By using gulfin.in or submitting your details to us, you consent to the practices described below.
1. Information We Collect
a. Information you give us directly
When you fill in an enquiry form, request a project brochure, subscribe to updates, apply for a career, or contact us by phone, email or WhatsApp, we may collect:
- Your name
- Mobile number and WhatsApp number
- Email address
- City or location of residence
- Investment timeline and indicative budget range
- Project or property of interest
- Any message, requirement or preference you choose to share with us
b. Information collected automatically
When you browse gulfin.in, our servers and analytics tools may automatically record:
- IP address and approximate geographic location
- Browser type, device type and operating system
- Pages viewed, time spent and navigation path
- Referring website or advertisement clicked
- Date and time of your visit
c. Information from third parties
We may receive your details from advertising and lead-generation partners (such as Google, Meta or property portals) when you submit an enquiry through a campaign or listing operated by or on behalf of Gulfin Group, and from channel partners and brokers who introduce you to us with your consent.
We do not knowingly collect sensitive personal data such as financial account credentials, health information or biometric data through this website. Documents required for a property transaction (such as identity or address proof) are collected separately, offline or through a secure channel, and only at the booking or agreement stage.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiry and share project details, pricing, layouts and availability
- Arrange site visits, virtual tours and meetings with our advisory team
- Provide property advisory, acquisition and portfolio management services you request
- Process and administer bookings, allotments and related documentation
- Send you project updates, launch announcements, offers and newsletters, where you have opted in
- Improve our website, marketing campaigns and customer experience through analytics
- Maintain internal records and comply with legal, regulatory, RERA and tax obligations
- Prevent fraud, misuse and unauthorised access to our services
We do not use your personal information for automated decision-making that produces legal effects concerning you.
3. Legal Basis and Consent
We process your personal data on the basis of the consent you provide when submitting your details, our legitimate interest in operating and improving our business, the performance of a contract where you proceed with a booking, and compliance with applicable law.
You may withdraw your consent at any time by writing to contact@gulfin.in. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal, and we may retain certain data where required for legal or contractual reasons.
4. Sharing and Disclosure
We do not sell or rent your personal information.
We may share your information with:
- Group entities — Gulfin Properties and Gulfin Developers, and our associated offices in India and the UAE
- Authorised channel partners, brokers and sales associates engaged by us, solely to service your enquiry
- Service providers — hosting, CRM, email, telephony, WhatsApp Business, analytics and marketing platforms who process data on our instructions
- Developers or project owners whose project you have specifically enquired about
- Banks and financial institutions, only where you ask us to assist with a home loan or funding referral
- Professional advisors such as lawyers, auditors and accountants
- Government, regulatory or law enforcement authorities, where disclosure is required by law or to protect our legal rights
All third parties who handle your data on our behalf are required to keep it confidential and to use it only for the purposes we specify.
5. Cookies and Tracking
gulfin.in uses cookies and similar technologies to keep the site functioning, remember your preferences, measure traffic, and deliver and measure advertising.
We may use:
- Essential cookies — required for the site and forms to work
- Analytics cookies — such as Google Analytics, to understand how visitors use the site
- Advertising and remarketing cookies — such as Google Ads and Meta Pixel, which may show you our projects on other platforms after you visit our site
You can control or delete cookies through your browser settings. Disabling cookies may affect certain features of the website. You can also opt out of personalised advertising through your Google and Meta account settings.
6. Communications and Opt-Out
If you submit an enquiry, you agree that we, our group entities and our authorised representatives may contact you by phone, SMS, WhatsApp, email or other electronic means regarding your enquiry and our projects — including where your number is registered on the DND / NCPR registry, since this contact arises from your own request.
You may opt out of marketing communications at any time by:
- Clicking “unsubscribe” in any marketing email
- Replying STOP to a WhatsApp or SMS message
- Writing to contact@gulfin.in with the subject line “Opt Out”
We will continue to send you essential service communications relating to an active booking or transaction.
7. Data Retention
We retain your personal data only for as long as necessary for the purposes described in this policy.
- Enquiries that do not proceed: retained for up to three (3) years from the date of last contact
- Customers with a completed or ongoing transaction: retained for the period required under applicable contract, RERA, accounting and tax law, generally eight (8) years after the transaction concludes
- Newsletter subscribers: until you unsubscribe
After these periods, data is securely deleted or anonymised.
8. Data Security
We maintain reasonable security practices and procedures, including SSL encryption on our website, access controls limiting employee access to a need-to-know basis, secure hosting, and confidentiality obligations on our staff and partners.
While we take these measures seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. Any transmission of information to us is at your own risk.
If a data breach occurs that is likely to affect you, we will notify you and the relevant authority as required by law.
9. Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you and a summary of how it is processed
- Correct or update inaccurate, incomplete or outdated information
- Erase your personal data where it is no longer required and no legal obligation applies
- Withdraw consent for processing or marketing communications
- Nominate another individual to exercise your rights in the event of your death or incapacity
- Grievance redressal — raise a complaint about how your data has been handled
To exercise any of these rights, write to contact@gulfin.in. We will verify your identity and respond within thirty (30) days.
10. Children’s Privacy
Our website and services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will delete it promptly.
11. Cross-Border Transfers
Gulfin Group operates in India and the UAE. Your data may be stored or processed on servers located outside your country of residence, including by cloud and marketing service providers. Where such transfers occur, we ensure appropriate safeguards are in place and that the recipient is bound to protect your data to a standard comparable to this policy and applicable law.
12. Third-Party Links
Our website may contain links to third-party websites, project microsites, maps, payment gateways or social media pages. This Privacy Policy does not apply to those sites. We encourage you to read the privacy policy of any third-party site you visit. We are not responsible for their content or practices.
13. Disclaimer on Website Content
Project images, layouts, pricing, specifications and timelines shown on gulfin.in are indicative and for general information only, and do not constitute an offer or contract. Actual terms are governed solely by the agreement executed between you and the relevant Gulfin entity or project owner, and by the applicable RERA registration.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The revised version will be posted on this page with a new “Last updated” date. Significant changes will be notified to you where required. Please review this page periodically.
15. Grievance Officer and Contact
For any questions, requests or complaints regarding this Privacy Policy or your personal data, please contact:
Grievance Officer — Gulfin Group
Email: contact@gulfin.in Helpline: 80078-80078 Head Office: 701, CP67, Airport Road, Sector 67, Sahibzada Ajit Singh Nagar (Mohali), Punjab – 160062, India
We aim to acknowledge every grievance within 48 hours and resolve it within 30 days.